𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗣𝗼𝗹𝗶𝗰𝘆
𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗣𝗼𝗹𝗶𝗰𝘆
Last Updated: 01 September 2026
Zamzam Shop respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or communicating with us.
This Privacy Policy explains what information we may collect, why we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you visit our website or place an order, we may collect information such as your name, mobile number, email address, delivery address, order details, payment-related information, and other information that you voluntarily provide.
We may also collect basic technical information such as your IP address, browser type, device information, and website activity to help us operate and improve our website.
2. How We Use Your Information
We may use your information for purposes including:
Processing and confirming your orders
Arranging product delivery
Processing or verifying payments
Contacting you about your order
Providing customer support
Handling returns, replacements, and refunds
Improving our products, website, and services
Preventing fraud, misuse, or unauthorized activities
Complying with applicable legal requirements
We will not use your information for purposes unrelated to our business services without a valid reason or appropriate consent where required.
3. Payment Information
Payments may be processed through third-party payment providers. Depending on the payment method, your payment information may be handled directly by the relevant payment service provider.
Zam Zam Shop does not intend to store sensitive payment credentials such as card PINs or passwords on its own systems.
4. Sharing Information
We may share necessary customer information with trusted service providers when required to provide our services.
For example, limited information may be shared with:
Courier and delivery partners
Payment service providers
Website, hosting, or technical service providers
Customer support or operational partners
Government authorities or law enforcement agencies when legally required
We only aim to share information that is reasonably necessary for the relevant purpose.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to remember preferences, improve website performance, understand visitor activity, and provide a better browsing experience.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
6. Data Security
We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no online system can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted over the internet.
7. Data Retention
We may keep customer information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, meet accounting or legal requirements, and protect our legitimate business interests.
When information is no longer reasonably required, we may delete or securely dispose of it where appropriate.
8. Customer Rights
Subject to applicable law, customers may contact us to:
Request information about the personal data we hold
Ask for correction of inaccurate information
Request deletion of information where legally applicable
Raise concerns about the use of their personal information
We may need to verify the identity of the requester before processing such requests.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of external websites.
Customers should review the privacy policies of third-party services before providing them with personal information.
10. Children’s Privacy
Our website is not intended to encourage children to provide personal information without the involvement of a parent or legal guardian.
If we become aware that personal information has been provided by a child inappropriately, we may take reasonable steps to remove or handle that information as required.
11. Marketing Communications
If you provide your contact information, we may occasionally contact you regarding your orders, services, offers, or important updates.
Where required, you may request to stop receiving promotional communications. However, we may still send essential messages related to your orders, account, or services.
12. Changes to This Privacy Policy
Zamzam Shop may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
Any updated version will be published on our website with a revised “Last Updated” date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Zamzam Shop through the official contact information provided on our website.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
